When you contact us
CommaScale uses the name, email address, organization (if supplied), inquiry category, and message you share through our form or by email to understand your inquiry and respond. Your message does not subscribe you to marketing.
How we handle your information
We store website inquiries and send a notification to our team. Cloudflare provides our website hosting, storage, email sending, and spam protection; our email provider handles correspondence. These providers process information on our behalf to operate and protect the services, including technical information such as IP addresses and browser details.
Retention and your choices
We keep inquiry information while needed to respond, follow up, and meet applicable recordkeeping obligations. To ask about, correct, or request deletion of information you have shared, email inquiries@commascale.com.
A quick note
Please don't include passwords, payment-card details, medical information, or confidential documents in your first message. RootSoccer and other linked products have their own privacy practices; this notice covers the CommaScale website and CommaScale Social, described below.
CommaScale Social (social media publishing tool)
CommaScale Social is an internal tool, hosted by CommaScale at social.commascale.com, that CommaScale staff use to schedule and publish marketing content for CommaScale's own products (such as Baby Futures and our Root sports products) to TikTok and Instagram accounts owned by CommaScale. It is not offered to the public, and we do not use it to access or manage anyone else's accounts.
What we access
When a CommaScale staff member connects a CommaScale-owned account, we receive only the information the platform shares for the permissions granted:
- TikTok (Login Kit and Content Posting API): basic profile information such as the account's open ID, display name, and avatar; OAuth access and refresh tokens; and the ability to upload and publish videos and photos to the connected account, plus the publishing status of those posts.
- Instagram (Instagram API with Instagram Login): basic profile information such as the account ID, username, name, and profile picture; OAuth access tokens; the ability to publish content to the connected professional account; and insights and comments on that account's own posts.
- Content we create: the captions, images, videos, and schedules our staff prepare for publishing.
How we use it
We use this information only to connect our own accounts, publish and schedule our own content, confirm that posts were published, and review how our posts perform and respond to comments on them. We do not use it for advertising profiles, and we do not collect data about the viewers of our content beyond what the platforms provide as insights and comments on our own posts.
Storage, sharing, and retention
CommaScale Social is self-hosted: account information, tokens, and content are stored on infrastructure controlled by CommaScale, and access is limited to CommaScale staff who manage our social accounts. We do not sell or rent this information and do not share it with third parties, except with TikTok and Meta as needed to publish content, and where required by law. We keep connected-account data only while the account remains connected and as needed to operate the tool; published content stays on TikTok or Instagram under their own policies.
Disconnecting and deleting data
A connected account can be disconnected at any time in CommaScale Social, which stops the tool from using it. Access can also be revoked directly on the platform, which invalidates the tokens we hold: for example, in TikTok under Settings and privacy › Security › Manage app permissions, or in Instagram under Settings › Website permissions › Apps and websites. To request deletion of any data CommaScale Social holds about an account, email inquiries@commascale.com with the account username, and we will delete the stored profile information and tokens for that account and confirm when it is done, within 30 days.
Contact
CommaScale LLC. Questions about this policy: inquiries@commascale.com. See also our Terms of Service.